Those are two problems that are common to Sony Bravia televisions, but there are other issues that usually happen with LCD TVs in general. Here are some troubleshooting tips that you can follow in case you encounter some issues with your Sony LCD TV or any other brand of TV for that matter. Feb 09, 2018 New Sony Software Update Problem Drives Sony TV Owners Beeping Mad. Over the past few months I’ve covered an endless stream of botched firmware updates, including most recently a massively overdue Dolby Vision TV update which, um, didn’t.
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Sony started rolling out the new firmware update: https://www.sony.co.uk/electronics/support/articles/00196897
My TV last night decided it was time to update, so I obliged.
After 30 minutes, it started a boot loop and I was never able to recover it. This youtube video shows the current state of my TV at the moment: https://www.youtube.com/watch?v=U2pgV44KGPI The boot animation is different as mine has Marshmallow, but the symptoms are the same.
I went to the forum to try every single possible solution there. Tried the factory reset (Unplug, press power and volume down, plug it back, wait for the green LED), but the TV restarts long before any green light appears. Tried downloading the firmware directly to a FAT32 formatted USB drive as instructed in https://community.sony.com/t5/4K-Ultra-HD-TV/XBR-65X810C-BOOT-LOOP-Bricked/td-p/554061/page/5
Still no luck.. In the mean time I opened a ticket with Sony, but from what I've seen in the forum it's going to be a pain in the ass to get anything sorted.
Do you have any other ideas on how to salvage the TV or should I start looking for a new (definitely not SONY) TV?
Thanks
EDIT: just a quick update. After trying the male to male cable, the laptop didn't detect any ADB devices or fast boot devices during the endless loops on the TV.
I've tried for several hours afterwards on Friday and Saturday morning the Forced Factory Reset, but I still haven't seen the green LED light that they talk about.
On one occasion, I did see a full boot complete correctly, go into a popup message saying 'Optimizing X Apps of Y', complete the process, did a reboot and then got stuck again on the Boot loop, and I haven't been able to see that screen ever again.
In the mean time Sony Customer Support replied to me with a ton of questions about how it happened, but I'm not holding by breath..
Sorry :(
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It's fair to say the AV world isn’t having a great time of it right now, at least where the software part of its business is concerned. Over the past few months I’ve covered an endless stream of botched firmware updates, including most recently a massively overdue Dolby Vision TV update which, um, didn’t actually play Dolby Vision from any external sources.Now it turns out that this Sony software update seems to have carried with it another bug that’s driving many Sony TV owners to distraction.
Since January 17, when the ‘Dolby Vision’ software update rolled out, many owners of 2016/2017 Sony Bravia TVs in North America (the only region that’s so far received the update) are reporting that their TVs have started beeping or crackling/popping loudly when they try to activate certain functions on external cable and satellite boxes.
I’ve approached Sony for comment, and will update this story if/when I hear back. Hopefully they will be able to confirm a post on their Community Forums suggesting a mid to end February fix.
In the mean time, Sony has revealed this week that it can no longer confirm to European Sony TV owners when the ill-fated Dolby Vision software update might start to roll out there. Which isn' t="" really="" surprising="" in="" the="">
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Sony Bravia Software Update Problems
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It's fair to say the AV world isn’t having a great time of it right now, at least where the software part of its business is concerned. Over the past few months I’ve covered an endless stream of botched firmware updates, including most recently a massively overdue Dolby Vision TV update which, um, didn’t actually play Dolby Vision from any external sources.
Now it turns out that this Sony software update seems to have carried with it another bug that’s driving many Sony TV owners to distraction.
Since January 17, when the ‘Dolby Vision’ software update rolled out, many owners of 2016/2017 Sony Bravia TVs in North America (the only region that’s so far received the update) are reporting that their TVs have started beeping or crackling/popping loudly when they try to activate certain functions on external cable and satellite boxes.
Owners of Sony X900E and many other Sony ranges are experiencing an infuriating audio problem since they received Sony's most recent software update.
Photo: SonyFor instance, a user with a Sony 65X900E reports that when he starts playing any program on his Tivo Vox Mini box, his TV suddenly and inexplicably emits a loud beep that lasts for around a second. An owner of a 55X930E reports that when he switches from the Apps section on his TiVo Bolt to Live TV, the same loud beep occurs. Two Spectrum Cable users with Sony 55X900E TVs report that since the update, their TVs let out the gratingly loud beep every time they try to fast forward, rewind or pause their Spectrum DVRs.
Another 65X900E owner with a Dish DVR reports the sudden appearance of the loud beep whenever he switches out of the Dish DVR or deletes a recorded program. Similar issues apply to a Sony 65X750D owner in Canada using a Bell PVR.
So it goes on across 15 pages (and counting) of Sony’s US TV community forum. And it becomes clear across these pages (given the range of different cable boxes affected together and the fact that the problems only started following Sony’s January firmware update) that the irritating beeps are clearly an issue with Sony’s firmware rather than anything to do with the cable boxes.
Indeed, Sony acknowledges on its forums that its engineering teams are aware of the problem, and has posted a page of workarounds for people to try.
One workaround that seems to work for some is toggling the sound output from their cable boxes between Dolby and PCM audio, suggesting that it’s a problem with the TV’s handling of Dolby audio. For others, though, shifting down the output resolution of their cable box does the trick.
These solutions doesn’t seem to work/aren’t available for everyone, though - and having to compromise the performance of your cable/satellite box is hardly an optimal approach!
Sony Tv Firmware Update Downloads
It’s interesting to note that the issue doesn’t just crop up on Sony TVs with Dolby Vision-capable X1 Extreme chipsets. Those with Sony’s older, standard X1 chipset (which can’t handle Dolby Vision) are also affected.
I have also received confirmation since first publishing this article that Sony's A1E OLED TVs are also affected by the beeping bug.
I’ve approached Sony for comment, and will update this story if/when I hear back. Hopefully they will be able to confirm a post on their Community Forums suggesting a mid to end February fix.
In the mean time, Sony has revealed this week that it can no longer confirm to European Sony TV owners when the ill-fated Dolby Vision software update might start to roll out there. Which isn't really surprising in the circumstances!
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